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Vision performative des services numériques

Abstract : Launched by the French Ministry of Higher Education and Research, the operation “digital university in region” (UNR) allowed the deployment of digital services within institutions. Currently, 98% of students have access to a cyberspace (ENT) via a computer and network. The ENTs deployed offers a huge variety of service in education, pedagogy, communication, documentation, office, university life and relationships with companies. Other services, such as mobility and podcast courses have enriched the bouquet of digital services. Today special emphasis is placed on the development of uses of digital technology raises the question of the extent of its use to provide governance of the establishment of quantitative evidence. Hence, measuring its global usage would be useful information for policy makers to make decision on objective data, but would provide also necessary information to guide on digital service customization, digital service maintenance or digital service development strategy. As there was a lack of solution to provide interoperable data or usage indicators, we developed a non-intrusive, open-source and extensible technical solution that can provide usage indicators on a majority of web digital service environment. The tool is settled recursively up in order to provide local, regional or national usage indicators. We will show how the system opens the way to targeted behavioral studies in the context of in a performativity quality approach of digital services provided by educational organizations. The examples of indicators creation will be taken from real situations, that is to say in the context of higher education in France.
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Contributor : David Reymond Connect in order to contact the contributor
Submitted on : Sunday, July 11, 2021 - 10:21:05 AM
Last modification on : Thursday, August 4, 2022 - 4:52:59 PM
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Vision performative des servic...
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  • HAL Id : sic_01279669, version 1



David Reymond, Khadija Dib. Vision performative des services numériques. Actes du colloque international "l'Université à l'ère du numérique" (CIUEN 12), 2012, Strasbourg, France. ⟨sic_01279669⟩



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