In this research, we developed and tested an integrated model relating individuals' satisfaction with their experiential values in virtual communities. Using a realised factorial analysis and regression, we identified the factors that influence member satisfaction in virtual communities. Adopting Mathwick et al.'s (2001) concept of experiential value, we proposed a conceptualisation of a virtual experience that fits closely with the original nomological framework advocated by Holbrook and Hirschman (1982).; value of the experiential system; extrinsic values; intrinsic values. Reference to this paper should be made as follows: Bouattour, D., Debos, F. and Abdellatif, T. (2015) 'A conceptualisation of the relationship between virtual experience and cybernauts' satisfaction with virtual communities', Int.