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Réflexions pour une élaboration d'une charte éthique des relations interdiscursives : le cas de la messagerie universitaire

Abstract : Reflections on the development of an ethical charter of interdenterous relations: the case of university messaging Introduction Our first question was to understand and analyze the phenomena of verbal violence found in email exchanges between more than two people in institutional professional settings. More specifically, our interest is in electronic exchanges between universities belonging to the same university department. This environment, close to that of the company (as an institutional unit determined by a project), nevertheless differs from the ab-sence of exclusive research of competitiveness and profitability, the fact that the university in France re-poses on principles of scientific research and transmission of knowledge to students and not of supplies of goods or services to clients/users, but also and above all on the question of hierarchical relations between colleagues who do not arise in the same way colleagues. In this case, it is more about conflicts of function and how to consider tasks and career-for example between a PRAG (teaching) and a research teacher (teaching and research)-or conflict of choice of direction of a department's policy, or even research areas, etc. However, always, without a direct hierarchical "threat" or risk of grade downgrade, etc.). Moreover, the business and the business community have in common the introduced of electronic technology in their technological communication practices. Tran (2010: 200), conducting research on the corporate environment, points out that "e-mail is one of the first technologies used and the most dif-rocket in companies." As we will observe, and due to a relative hierarchical levelling, these characteristics lead the exchange of e-mails between academics of the same department to come closer under certain aspects of similar non-professional exchanges where tension can quickly occur during an exchange. In recent years, e-mail good practice charters have already emerged in the corporate community to define the rules of conduct and politeness for the use of electronic communication media (see 2011 orELSE-observatory's proposed charter on corporate social responsibility). They were formed from reflections born within institutional groups (of the company itself but also of other collaborating companies), proposals from trade unions, contributions from researchers, etc. We could still mention the netiquette (RFC 1855) or the Netiquette documents (Shea, 1994), Netiquette Guidelines (Hambridge, 1995) and The Net: Users guidelines and netiquette (Rinaldi, 1996). Designating the corporate environment, Cordelier and Breduillieard show, describe and analyze how companies have implemented "charters of use, use or codes of conduct on social digital networks (RSN)" (2012: 128) 1. They proposed to show the scope of such charters beyond the professional environment. Indeed, these charters (referred to as social media policy-Manpower: 2009) correspond to forms of codes of conduct (cf. name given to them by Huet and Loneux: 2009) and belong to what is called soft law (Bo-det and Lamarche: 2007) in that they are less restrictive than a law while adopting a solemn form proposing a framework for relations between individuals (Geindre: 2005). Although they appeared in France (Bouygues Telecom and Orange, 2010) as well as in the United States in the late 2000s, they are still in their infancy since "in 2009, about 20% of HRManagers (HRDs) had social networking charters in their businesses (strengthening the confidentiality clause, innovating access to NSRs) and 50% of those who did not, thought it necessary to elect one (Digital Jobs and Novametry, 2009). Some even talked about digital ethics. Another study conducted in 2011 by Novametry for the National ASSOCIATION of HRDs confirms the results of the previous study. However, for some HRDs, it is better to see the place that these new practices will take on a daily basis before they want to regulate them. These different studies show the eagerness of companies to adopt charters that will provide more guidance on actions.
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Béatrice Fracchiolla, Christina Romain. Réflexions pour une élaboration d'une charte éthique des relations interdiscursives : le cas de la messagerie universitaire. In Isabel Colón de Carvajal & Magali Ollagnier-Beldame (éds.). IMPEC Interactions Multimodales Par Ecran Actes du colloque IMPEC 2014, pp.123-133, 2014. ⟨hal-01846032⟩

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