Le réseau sous l'éclairage de la démarche qualité : Proposition d'une grille d'indicateurs pour l'évaluation des effets qualitatifs de la coopération inter-bibliothèques

Jalel Rouissi
Abstract : This paper propose a chart to assess the qualitative effetcts of cooperation among libraries. First, we have introduced the theoretical plat-form which guided us, on one hand, in accomplishing a field-study in the network of libraries associated with the french national library ; on the other hand, in setting up the assessement indicators of cooperation qualitative effects. This plat-form is made up of a network model as a three-dimensions relating machine (infrastructure, infostructure and infoculture) and of three levels of localising the qualitative network effects on a library, which are the library relationship with its external environment, its services offer and its internal environment. Second, we have relied on the field-study results to introduce a series of questions that the evaluator has to ask in order to obtain the indicators of qualitative effects. Finally, these indicators have been compared to referents (norms, standards, pre-defined


http://archivesic.ccsd.cnrs.fr/sic_00000094
Contributor : Jean-Michel Salaün <>
Submitted on : Tuesday, July 2, 2002 - 6:00:03 PM
Last modification on : Wednesday, April 5, 2006 - 9:00:36 PM

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Jalel Rouissi. Le réseau sous l'éclairage de la démarche qualité : Proposition d'une grille d'indicateurs pour l'évaluation des effets qualitatifs de la coopération inter-bibliothèques. 2001. <sic_00000094>

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